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Introducere
1. On Performance
2. Performance management and measurement
3. Performance management levels
4. History of performance management
5. Theory informing performance management
6. Principles of performance measurement
7. KPIs, KRIs, PIs, metrics and measures
8. Types of KPIs
9. Characteristics of good KPIs
10. KPIs formulation and selection
11. Working with targets
12. Using KPIs
13. KPI pitfalls and how to avoid them
14. KPI visualisation and enabling software
15. Key directions for performance management
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