Information Technology |
|
|---|---|
| IT is the functional area in charge of making available, easy accessible and secured the information within the organization, by studying, designing, developing, implementing the computer-based information systems, particularly software applications and computer hardware. | |
Sub-categories |
|
| Application Development (48) | IT - Security (107) |
| Enterprise Architecture (29) | Network Management (62) |
| IT - General (35) | Service Management (156) |
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Key Performance Indicator examples
Select your Key Performance Indicators (KPIs) from the Performance Measures listed below:
% Service Level Agreements (SLAs) in renegotiation
Measures the percentage of Service Level Agreement (SLA) documents that are in the process of being renegotiated from total number of SLAs in place.
(0/5)
% Service Level Agreements (SLAs) requiring changes
Measures the percentage of Service Level Agreements (SLAs) that require changes, from total SLAs. Changes can be targets not attainable or changes in usage levels.
(0/5)
% Service Level Agreement (SLA) breaches caused by third party support contracts
Measures the percentage of Service Level Agreement breaches caused by third party support contracts (underpinning contracts), from total SLA breaches.
(0/5)
# Frequency of physical risk assessment and reviews
Measures the number of IT physical risk assessment checks and reviews that are performed during a specified period of time.
(0/5)
# Frequency of independent reviews of IT compliance
Measures the number of periodical independent reviews for IT compliance that are performed during a specified period of time.
(0/5)
# Frequency of IT governance as an agenda item in the IT board meetings
Measures the frequency of IT governance presence as an agenda item in the IT board meetings during a specified period of time.
(0/5)
# IT policy violations
Measures the number of incidents due to IT policy violations in a given time period.
(0/5)
% IT expense from total administrative expense
Measures the amount of money spent on IT relative to the total amount of administrative expenses.
(0/5)
% Percentage spent of this year's technology capital expenditure
Measures the amount of money spent from the technology capital budget relative to the total settled technology capital budget during the measurement period of time (i.e. usually one year)
(0/5)
% Awareness of information security programs and capabilities within the organization
Measures the number of employees that are aware with the existence of information security programs and capabilities within the organization relative to the total number of organization' employees.
(0/5)
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