Professional Services |
|
|---|---|
| Specialized service, provided by groups of individuals (professions) who are accepted as possessing special knowledge and skills in a widely recognised, organised body of learning and who are prepared to exercise this knowledge and these skills in the interest of others. | |
Sub-categories |
|
| Accounting Services (29) | Legal Practice (21) |
| Business Consulting (23) | Recruitment / Employment Activities (31) |
| Engineering (23) | |
Key Performance Indicator examples
Select your Key Performance Indicators (KPIs) from the Performance Measures listed below:
$ Fines received by clients
Measures the value of the fines charged by a fiscal body to the accounting firm's clients in period.
(0/5)
% Reduction in mistakes
Measures the rate at which the accounting firm improves service by doing less mistakes in the accounting operations completed for clients (payroll, inventory etc.).
(0/5)
% Successful fiscal controls
Measures the rate at which controls performed by the competent fiscal body to the accounting firm's clients succeed without any kind of penalty/fine.
(0/5)
% Tax returns submitted in specified time
Measures the percentage of tax returns the accounting firm fills in due time.
(0/5)
% Clients with more than one service provided
Measures the percentage of the clients that buy more than one accounting service (bookkeeping, tax returns, fiscal advisory etc.)
(0/5)
% New customers from existing clients' referrals
Measures the percentage of new customers that have come as a result of a recommendation from existing clients.
(0/5)
% Certified accountants
Measures the percentage of accountants that possess a recognized certification in the discipline.
(0/5)
% Knowledge of accounting and fiscal regulations
Measures the level of the accounting personnel's knowledge of the relevant regulations in the accounting practice.
(0/5)
$ Cost of services delivered
Measures the overall cost of delivering the service to customers. It includes all costs directly related to the service (cost of labor plus delivery overhead costs).
(0/5)
$ Delivery overhead costs
Measures the overhead costs (fringe benefits for the consultants, recruiters or lawyers, travel expense etc.) that are integral part of any consulting project or service delivery.
(0/5)
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