Hospitality & Tourism |
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|---|---|
| Hospitality refers to providing accommodation and food and beverage service to customers, using a mixture of tangible and intangible components (beds, food, beverage, ambiance and staff behavior). KPIs focus on costs efficiency, customer satisfaction with the quality of service and process flows. | |
Sub-categories |
|
| Food and Beverage Service (2) | Tour Operator (1) |
| Hotel / Accommodation (32) | Travel Agency (6) |
Key Performance Indicator examples
Select your Key Performance Indicators (KPIs) from the Performance Measures listed below:
% Bookings conversion rate
Measures the rate at which hotel website visits convert to bookings.
(0/5)
% Canceled rooms re-booked and occupied
Measures the ratio at which booked rooms that are canceled are subsequently occupied.
(0/5)
% No show ratio
Measures the ratio of bookings that are dropped without announcement, the guest not arriving at the due date.
(0/5)
# Weight of linen laundered
Measures the amount of hotel linen laundered on a per day basis.
(0/5)
% Perceived hotel cleanliness
Measures the cleanliness of hotel (front of house and inside), as perceived by the guests.
(0/5)
% Guests dining in-house
Measures the ratio of guests accommodated that serve dinner within the hotel's restaurant.
(0/5)
# Monthly room revenue divided by total payroll and benefits
Measures the amount of revenue generated by each dollar spent on labor.
(0/5)
% Hotel non-room revenue
Measures how much of the hotel's revenue is generated by non-lodging activities (such as events organizing, restaurant, laundry or other additional services).
(0/5)
% Rooms sold at rack rate
Measures the ratio of rooms that were sold at rack rate, meaning at the price listed, with no discount.
(0/5)
% Guests that rank stay as meeting or exceeding expectations
Measures the proportion of guests that rank the stay as having met or even exceeded their expectations.
(0/5)
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