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2010 Paola Cocca, Marco Alberti A framework to assess performance measurement systems in SMEs International Journal of Productivity and Performance Management [open link]
2009 Edson Pinheiro de Lima, Sergio E. Gouvea da Costa, Jannis J. Angelis Strategic performance measurement systems: a discussion about their roles Measuring Business Excellence [open link]
2007 Barton, J, Stephens, J. and Haslett, T Action Research: An Exploration of its Logic and Relationship to the Scientific Method Proceedings of the 13th ANZSYS Conference – Auckland, New Zealand, 2nd-5th December, 2007 Systemic Development: Local Solutions in a Global Environment [opn link]
2009 Meekings A., Povey, S. and Neely, A. Performance plumbing: installing performance management systems to deliver lasting value Measuring Business Excellence [open link]
2003 Shohet, I. Key performance indicators for maintenance of health care facilities Facilities, Emerald group [open link]
2001 Harris, P., Mongiello, M. Key performance indicators in European hotel properties: general manager's choices and company profiles International Journal of Contemporary Hospitality Management [open link]
2008 Gulledge, R. Automating the construction of supply chain key performance indicators Industrial Management and Data System [open link]
2003 del Rey Chamorro, F. et al. A framework to create key performance indicators for knowledge management solutions Journal of Knowledge Management [open link]
2007 Enoma, A., Allen, S. Developing key performance indicators for airport safety and security Facilities Emerald group [open link]
2009 Jian, C., Liu, X., Liu, J. Improving supply chain performance management: a systematic approach to analyzing iterative KPI accomplishment Decision Support Systems [open link]
2004 Beatham et al. KPIs: a critical appraisal of their use in construction Benchmarking: An International Journal  
2001 Barkley, L. Key performance indicators: primary drivers of information systems design Journal of Corporate Real estate [open link]
2007 Radnor, Z. Historical analysis of performance measurement and performance management in operations management International Journal of Productivity and Performance Management  
1999 Haas, M., Kleingeld, A. Multilevel design of performance measurement systems: enhancing strategic dialogue throughout the organization Management Accounting Research  

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